No more chicken — New Commercials Are Finally Here!!

Hope you said your final goodbye to the caroling chicken… because the new Morris-Jenkins commercials have rolled out!

We’ve been so excited about these commercials because they are completely different than anything we’ve ever done!

First, Dewey Jenkins, our president, is now our spokesperson. If you thought our president would be named Morris Jenkins, read about our company history here!

Second, for the first time, we used our OWN employees and shot the commercial in our OWN warehouse! Look closely in the commercials and see if you see your service tech… you didn’t know the guy fixing your a/c was a STAR, did you?!

Also, Look for the guest appearance of Matt & Ramona from 107.9 The Link!

So without further ado… Here are our new commercials…

But don’t worry about the chicken! He will forever live on in the world of YouTube…

Morris-Jenkins Techs Go Over and Beyond

“I couldn’t ask for better service from anyone or had a better person or company to help me. He talked things over with me and gave some good tips for keeping up with things.
I asked him to check how much propane I had in my outside tank fairly near to my heat and air conditioner since I’m 88 years old, partly blind, I couldn’t do this for myself! I wish I had a son like him, he was so nice!”

• Josephine Watson-Martin, Monroe, NC

“My car locked up in driveway, tow truck was on the way. I asked Jason if he could help, he was extremely nice – got in the car and got car started and unlocked steering wheel. I cancelled tow truck. Jason was so nice, kind and friendly. What he did was so helpful! Nice smile!”

• Beverly Hare, Charlotte, NC

These words keep popping up in our Happiness Checks…

“I was more than pleased with Morris-Jenkins and have already referred others. Jon was, above all, very professional and personable. I wouldn’t use any other service – Morris-Jenkins has my business for life!”

• Bryan Haymond, Huntersville, NC

“Jason was very professional and tended to the task he came to do. We appreciated his pleasant personality. Thank you for always sending such high caliber technicians. We rely on your company for service and you never disappoint us.”

• Vernon and Charlotte Dreibelbis, Charlotte, NC

“We have heard your ads on TV and received a flyer in the mail and decided to give Morris-Jenkins a try. We have used your competitors in the past, and there is no comparison to the service that we receieved.
This past Saturday, we had two air conditioning units in our home serviced. Your service specialists, Rob Johnson, arrived on time, was very professional, knowledgeable, efficient and extremely courteous. It was a pleasure to have him in our home.
We couldn’t have been more satisfied with the overall experience with your company – from start to finish! We will highly recommend Morris-Jenkins to our family and Friends.”

• Jim & Pat White, Charlotte, NC

“After years of dealing with one Heat & Air company after another, we decided to try Morris-Jenkins. How refreshing to have someone who is courteous, professional and thorough all the way from the office staff to the technician who arrived on time and did an excellent job servicing and diagnosing both of our units. Keep up the good work.”

• Holt, Stanley, NC

“I was having a horrible day, but the minute Rob walked in, his kindness and courteousness made me feel better. He was definitely the nicest and most polite – not to mention most professional – service person who has EVER done work for me!”

• Phil Wells, Charlotte, NC

Morris-Jenkins won’t keep you in the dark about your a/c or heating system…

As part of our Customer Testimonial Blog Entries…

We’d like to share a theme that comes up frequently in our the Happiness Checks that we give to each customer: Morris-Jenkins technicians take the time to educate customers and explain how things work.

We’ll let the testimonials speak for themselves…

“I’ve had Morris-Jenkins out to the house a couple of times now, and both times the service technician was outstanding! They took the time to educate me, as a new homeowner, how the equipment works and the best course for routine maintenance. In addition, they were always upfront about cost and demonstrated that they were willing to provide options for best value. Thanks Rob!”

• Matthew Suarez, Cornelius, NC

“Kenny was great. I really liked that he showed me the actual problem instead of just telling me the problem. I would recommend you guys to everyone. A+ service.”

• Kelly Brown, Gastonia, NC

“It was nice to see that the technician took the time to do the job right. I didn’t get the impression he was rushed by the company to get to the next job. I was impressed that while we were discussing an item, he got a call on his phone from the office, he told them to stand by he was with a customer. He finished his conversation with me, then got back with them. REAL customer service.”

• Jeff Almond, Mooresville, NC

“Keep up the excellent training which is obvious with each technician who has come to my home. Your company is proactive in ways to prevent problems with one’s system. Suggestions are often given to prevent problems down the road.”

• Cynthia Steward, Charlotte, NC

What Morris-Jenkins Customers Have to Say…

When it comes to having service done in your home, you don’t want just anyone. A lot of times, you’d like to hear from someone else who has used a company in their home before you invite them into yours.

At Morris-Jenkins, we’re serious when we say that we won’t send anyone to your home that we wouldn’t want in ours. And to make sure our technicians are the best, as a part of every visit to a customer’s home, we ask the customer to evaluate our service with a questionnaire, called a “Happiness Check.”

This feedback is important to us, and we actually use it to pinpoint ways we can improve. For example, we expanded our service hours directly in response to requests from customers. But it could also be useful for anyone considering using Morris-Jenkins to have real-life testimonials when deciding who to invite into their home for service.

We’d like to devote some of our blog entries to sharing these Happiness Checks with you so that you can hear from REAL people who have used Morris-Jenkins.

For example…

Last month, David Sproules from Waxhaw said:

“I have only had Morris-Jenkins to my home 3 times, but on all occasions their people were nothing less than top 10 in performance and service. This is both by tech and customer service reps. I would not recommend anyone but Morris-Jenkins for Heating or AC.”

Look for Happiness Check blog posts in the future to see what actual Morris-Jenkins customers have to say about us!

Morris-Jenkins EMPLOYEES Jingle Contest… Service Techs vs. Installers! Vote Now!

Morris-Jenkins Services Technicians

Every Monday morning, our service technicians meet at 7 a.m. and our installers meet at 8 a.m.

Morris-Jenkins Installers

This Monday morning, each group was asked to sing the jingle so we can finally find out who’s really the best at Morris-Jenkins — the techs or the installers!

Watch the videos and vote below to help determine the winner of the Morris-Jenkins Jingle Contest WITHIN Morris-Jenkins!!

VOTE!

Spring Cleaning That Keeps You Healthy and Saves You Money!

Example of a DIRTY unit, right beside a CLEAN unit!

Dirty air conditioner equipment can not only cause future breakdowns and cost you money, it can make you sick!

For example, the air filter in an air conditioning system cleans the air that the system blows into your home. When the filter becomes clogged or dirty, it is actually blowing dirty air into your house.

It’s easier to recognize when your filter is dirty, but what you may not realize is that a dirty filter can also cause the internal parts of the system to become dirty and clogged, leading to mold and allergens.

 

Dirty Air Filter

Dirty Air Filter

If your home’s air filter has ever looked like this, it is also almost certain that your blower motor, wheel, and evaporator coil are in need of cleaning as well.

 

 

 

 

Dirty Evaporator Coil

Over time, the coil’s capacity to cool efficiently is depreciated by airborne contaminates clogging the coil fins.

 

 

Dirty Blower Wheel found in a customer's unit

Dirty Blower Wheel

As Dirt and lint collects on the wheel and motor, your indoor air quality suffers, and the life expectancy of the motor is reduced.

WHAT SHOULD YOU DO? . . .

1. Change Your Air Filter!
It’s a good idea to change your filter this time of year, and be careful when selecting your filter. We do not recommend washable filters or really high efficient filters – though they clean the air, they also starve the air conditioner of needed air and can shorten the life of your system.

2. Have Your System Professionally Cleaned
This is a service we offer and recommend especially at the beginning of the spring season to make sure your system is ready for hot weather! Click here to request a service – http://morrisjenkins.com/contact-us/

 

 

Flowers blooming is a sign of SUMMER!

. . .and a sign that it’s time to start getting your air conditioner ready.

Wanna make sure YOUR air conditioner doesn’t wake up GRUMPY?!

• Go outside and check to make sure your air conditioning unit is not covered with leaves and debris from the winter — when your venting is blocked, your air conditioner can’t breathe and that can choke out your efficiency (AKA higher utility bills!)
• Change your indoor filters, and be careful about low quality ones. Remember, you get what you pay for
• Check your smoke detectors [it's always a good idea to check your smoke detectors]
• If your thermostat is battery-operated, check your batteries

Now is also the best time to have your system professionally checked – before the heat wave hits and before you have any problems with your system.

A professional can check 3 crucial problem areas:

1. your refrigerant levels
2. your blower
3. your control mechanisms that make your system operate

Call us today to have your system inspected the right way! 704-357-0484

Heating Tips for the Last Couple Weeks of Winter

After a long, warm weather tease, days like today remind us that we’re not quite through with winter!

To help you (and your wallet) make it to spring, we’ve pulled together a few basic Heating Tips for you…

• Use kitchen, bath and other ventilating fans wisely… in just one hour, these fans can pull out a houseful of warmed air! Turn off fans as soon as they’ve done the job
• Keep draperies and shades open on south-facing windows to allow sunlight to enter your home. Close them at night to reduce the chill you may feel from cold windows.
• Set your thermostat as low as it is comfortable
• Clean or replace filters on furnaces about once a month
• Clean warm-air registers, baseboard heaters and radiators as needed; make sure they’re not blocked by furniture, carpeting or drapes

Your Furnace is Not Something to Mess Around With! PLEASE Read!

A lot of times we don’t think about our heating system until we don’t have heat. But it’s so important to have your furnace serviced even when it’s not broken.

You can understand why in this letter we got back from a customer recently…

“Brad did an exceptional job. He came out for a maintenance check and ended up being there for hours because he had detected carbon monoxide in our home. He called for back-up and did not give up until he found and remedied the problem. We feel like we owe our lives to him; because if he had not taken his job seriously, he may not have found the carbon monoxide leak and it would have eventually put us to sleep. My wife had been having headaches for a couple weeks but had no idea what was causing them. Since our furnace maintenance and problem corrected, she has had no more headaches.

We were just getting ready to drop the maintenance agreement because we felt like it was some where we could save some money, but after this situation we feel like it is our best spent money and will probably always keep the maintenance agreement and Morris-Jenkins in our home. Thank you for hiring such professional, caring people.”

-          Richard T. & Family,  Tega Cay, SC

You can have your system checked out TODAY… You can get a Safety Inspection for $39 (regularly $89).

Or talk to Valerie about becoming a Priority Advantage Customer like the Taylor’s, and make sure your family stays safe in case a CO2 leak happens in your house!
E-mail valerie@morrisjenkins.com or call 704-357-0484

Don’t Wait Til It’s Too Late!!

704-357-0484